Welcome to our 2nd Whatsapp for Business episode with our Ready Made Mentor where she shares her top sales and customer support strategies using Whatsapp for Business which is a free messenger tool right at every entrepreneurs fingertips.
Walk through the process as she takes you from the customer journey when you land on the homepage of her very own online shop and see how she is funneling cell numbers into her whatsapp chat groups. Once the numbers are part of the whatsapp group she is then able to share all the new products, promotions and specials just for this exclusive closed community group. The beauty of this method is that customers can come and go as they please and there’s no opt-out connotation.
Every couple of weeks she will invite all of her customer chats to the lists as well so that she can work at keeping them ‘warm’ leads using her personalised customer support style.
She will also show you where she displays the Whatsapp logo on the desktop site and mobile site so that customers can click to access her expertise within seconds.
The beauty of Whatsapp for Business is that you can also set up a greeting message, away message and auto-responders to ensure that customers expectations are managed in terms of response times and core business hours.
Step inside for the world of Whatsapp for Business …
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